terms & conditions
Legal Disclaimer
The content of this website is based upon the opinions of Everystate Ltd, unless otherwise stated and is strictly intended for the sharing of information, knowledge, published scientific opinions, and the experience of the Everystate community.
Our products are not intended to diagnose, treat, cure, or prevent any disease and do not constitute any sort of medical treatment. Always consult a qualified healthcare professional before use, especially if pregnant, on medication, or managing a medical condition. Our products should not be used as a substitute or food replacement for a balanced diet and healthy lifestyle. We make no guarantees as to the results or outcomes that may be achieved by using our products.
Our products may contain or be processed in facilities that handle nuts, dairy, soy, or other allergens. Please consult the product packaging, product page or our customer service team if you have any questions or concerns.
We make every effort to ensure the information on our website is accurate and up to date. However, we do not make any guarantees, express or implied, regarding the completeness, accuracy, reliability, or suitability of the website’s content, including information, products, services, graphics, or images. Any reliance you place on such information is therefore strictly at your own risk.
While we strive to keep the website accessible at all times, we cannot be held responsible for temporary unavailability due to issues or factors beyond our control.
Our website may include links to external sites which are not under our control. We have no control over the nature, content and availability of those websites. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites.
Terms & Conditions
Last updated: January 2025
At everystate, knowing your standing as a consumer matters to us. This policy (together with the documents referred to within it) explains the terms & conditions on which we, Everystate Ltd, supply any of our products (“Products”) via our website, everystate.co (“Site”), our application (“App”), or our retailer partners (“Retailers”). Please read these Terms & Conditions carefully before ordering any Products from us. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.
We appreciate that terms & conditions can be wordy and confusing, so if you have any questions at all about our products or service, please don’t hesitate to reach out to the team. Out contact details can be found below.
1. General Information
1.1 This website is operated by Everystate Ltd (“we”, “us”, “our”, “Everystate” or “everystate.co”).
1.2 These Terms govern your use of our website, services, and products.
1.3 We reserve the right to update, modify, or replace any part of these Terms at our discretion. Your continued use of the website after such changes constitutes acceptance.
1.4 Our products are intended for customers aged 18 and over. By purchasing from us, you confirm you meet this age requirement.
2. Orders & Contract Formation
2.1 All use and purchases made on this website are governed by these Terms and Conditions.
2.2 The Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
2.3 After placing an order through our website or app, you will receive an email confirming that we have received your order. Please note that this is not an acceptance of your order. Your order serves as an offer to purchase products from us, and all orders are subject to acceptance by us. We will notify you where Products may not be available.
2.4 Your contract with us will only cover Products confirmed as available. We are not obligated to supply any other Products that were part of your order unless and until they become available.
2.5 When a product is purchased as part of a ‘subscription option, you agree to be charged automatically after a period of 30 days from the initial order (unless an alternative subscription frequency has been chosen upon creation), and every 30 days (or equivalent) thereafter, until such point as the subscription is terminated.
3. Price & Delivery Charges
3.1 The price of the goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
3.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things; the value of your order and your delivery address.
3.3 It is your responsibility to provide the correct shipping address at checkout. Once an order has been placed, we are unable to make any changes.
3.4 If an incorrect shipping address is provided and the parcel is returned to us, you will be required to pay an additional shipping fee to have it resent.
3.5 Unless otherwise stated, we strive to ensure all orders are dispatched from our warehouse within 48 hours.
3.6 At present, Products are only available to be shipped within the UK. We aim to deliver all orders within 3-5 days through our partner network of carriers. However, as we depend on third party carriers for delivery services, this may not always be possible.
4. Methods of Payment
4.1 Payment may be made by debit card, credit card, Pay by bank or PayPal.
4.2 The debit and credit cards that we accept are listed on our website on the date of which your order is placed.
4.3 Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order at the time your order is placed. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage. We also reserve the right to refuse or cancel orders at our discretion in cases of suspected fraud or pricing errors.
4.4 All listed product prices on our website exclude delivery charges. A delivery charge will be applied during the checkout process. For UK customers, if your order exceeds £50.00 (GBP pounds sterling) prior to a delivery charge, delivery will be offered to you free of charge.
5. Delivery & Liability
5.1 Orders will be delivered to the address provided during the checkout process. We reserve the right to restrict or exclude certain delivery locations.
5.2 If your order arrives incomplete, damaged, or contains incorrect items, you must notify us within 7 days of delivery. Goods must remain unused and in their original condition. We require a photo of the outer packaging and contents to investigate and resolve the issue. Without this, we may be unable to process your claim. You are entitled to a refund or replacement for missing or incorrect items, with our liability limited to the cost of the affected goods and delivery.
5.3 It is your responsibility to ensure someone is available to receive the order at the delivery address. If no one is available, our selected courier will proceed in accordance with their designated procedure, which may include, but is not limited to, delivering your order to a designated safe place, leaving a note and offering options for redelivery.
5.4 Delivery may be delayed or canceled due to adverse weather or circumstances beyond our control. In such cases, our liability is limited to a refund of the goods not delivered and the shipping cost.
5.5 Deliveries require a recipient to accept the order. If you instruct the delivery carrier to leave the package unattended, we are not liable for any loss, theft, tampering, contamination, or damage due to temperature changes
5.6 If an incorrect address is provided and the courier cannot deliver, we will issue a refund only if the parcel is returned to us, excluding shipping costs. To have the parcel resent, you must cover the additional shipping fee, which will be invoiced and must be paid before dispatch.
5.7 If your order is marked as delivered but has not been received, you must notify us within 7 days. After this period, we are unable to investigate with the courier or issue a refund.
6. Returns & Refunds
6.1 We strive to process orders as quickly as possible, so we cannot make changes, including modifying the delivery address, canceling, or altering items once an order has been processed. However, you have 30 days from delivery to return unused, unopened items for a refund. Shipping costs are non-refundable, and returns are at your own expense.
6.2 To return an order, notify us by email within 30 days of delivery. Items must be unused and in their original condition to qualify for a refund. Returns outside this period will not be accepted. Refunds will be credited to your original payment method.
6.3 Subscription orders can be canceled up to one business day before renewal via your account or by contacting our support team. Once a subscription order has been processed, it cannot be canceled, but unopened goods may be returned within 30 days for a full refund.
7. Faulty & Defective Goods
7.1 We take pride in the quality of our products. If you are not satisfied with your order, please notify us by email within 30 days of delivery, and we will either issue a full refund or arrange a replacement. If the goods are defective or faulty, we may need to collect them for an internal investigation—disposing of the product may prevent us from processing a refund or replacement. Beyond 30 days, we will not accept further claims for loss related to faulty goods. Additionally, all complaints must be reported within 6 months of purchase, as we cannot investigate or process refunds or replacements beyond this period.
8. Liability
8.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, breach of contract, or statutory duty, nor does it affect your statutory rights.
8.2 We are not liable for delays or failures to fulfill our obligations due to circumstances beyond our reasonable control, as outlined in clause 5.4.
8.3 Except as stated in clause 8.1, our maximum liability for any order is limited to the total cost of the goods and delivery charges in that order.
9. Special Offers & Promotions
9.1 Any promotion code or offer provided on our Site and App cannot be used in conjunction with any other promotion (current or historical) and may be subject to additional terms and conditions (such as expiry date/time) which will be shared at the point of publication and are subject to availability.
9.2 We reserve the right to withdraw or terminate any of our promotion codes or offers at any time. On withdrawal or termination, the promotion codes or offers may not be used for any orders placed after the date of such withdrawal or termination. We reserve the right to reject the use of any promotion codes or offers where fraud is suspected.
9.3 On rare occasions, our promotion codes may calculate incorrectly and therefore are incorrectly applied to your basket at checkout. In this event, we shall notify you as soon as we become aware, but in any event prior to your Products being dispatched, and reserve the right to cancel the order. Should this occur, you shall be given the option to cancel or amend your order in line with how the promotion code should have been correctly applied.
10. Privacy
10.1 Your personal information is collected and processed in line with our Privacy Policy, which you can read here.
10.2 When you set up an account with us, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, screen name, or password of another registered user at any time or to disclose your password to any third party. You agree to notify us immediately by emailing hello@everystate.co if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account.
11. Everystate Website Terms of Usage
11.1 Proprietary rights in content on the websites and App
11.1.1 The Site and App contain content owned by us ("Content"). The Content is protected by copyright, trademark, patent, trade secret and other laws and we retain all rights in the Content, the Site and App. We hereby grant you a limited, revocable, non-sublicensable license to retrieve and display the Content (excluding any software code) solely for your personal, non-commercial use to the extent necessary to view the Site and place orders via the Site and App. You may retrieve and display the content of the Site and App on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or Content on the Site and App without prior written permission from Everystate Ltd. You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us or for which we may become liable for (including but not limited to), all damages awarded against us under any judgement by a court of competent jurisdiction and all settlement sums paid by us as a result of any settlement agreed by us arising out of or in connection with:
11.1.2 any claim by any third party that the use of the Site or App by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
11.1.3 any claim by any third party that the use of the Site or App by you infringes that third party's copyright or other intellectual property rights of whatever nature;
11.1.4 any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Site or App by you; or
11.1.5 other than claims arising from the use by you of the Site or App to order Product(s) in the normal manner.
11.1.6 The Site and App contain content owned by other licensors to us ("Third Party Content"). You may not, unless and to the extent otherwise specifically authorised by us, copy, modify, translate, publish, reproduce, commercially exploit, broadcast, transmit, distribute, perform, display or sell any content appearing on or through the Site or App. You may retrieve and display content from the Site or App on a computer screen, print a single copy of individual pages on paper, and store such pages in electronic form for your personal non-commercial use to the extent necessary to view the Site or App and make reasonable use of the Site or App.
11.2 Our Products
11.2.1 Products and their packaging may vary slightly from their pictures. The images of the Products on our Site and App are for illustrative purposes only. Although we have made every effort to display the Product accurately, your product may vary slightly from these images.
11.2.2 We may change the product: (a) to reflect changes in relevant laws and regulatory requirements; (b) to reflect new findings in scientific and nutritional research; and (c) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product. If we make material changes to our Products, we shall inform you in writing of these changes and any relevant impact this may have on your use of the product.
12. Written Communications
12.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site and App, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Site and App. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12.2 Where appropriate, Everystate Ltd reserves the right to send you electronic service communications related to your purchase where you have opted out of marketing communications.
13. Events Outside of Our Control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
13.2.1 Strikes, lock-outs or other industrial action.
13.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
13.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster or circumstances beyond our control.
13.2.4 Impossibility of the use of public or private telecommunications networks.
13.2.5 The acts, decrees, legislation, regulations or restrictions of any government.
13.2.6 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
14. Governing Law
14.1 These Terms are governed by and construed in accordance with the laws of England & Wales.
14.2 Any disputes shall be resolved in the courts of England & Wales.
15. Entire Agreement
15.1 These terms and conditions and any document expressly referred to therein represent the entire agreement between you and us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
15.2 You and we each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
15.3 Neither you nor us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of a Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
15.4 The headings in these terms and conditions are for convenience only and have no legal or contractual effect. These terms and conditions operate to the fullest extent permissible by law.
15.5 If any provision of these terms and conditions is found to be unlawful, void or unenforceable, that provision is deemed severable from these terms and conditions and does not affect the validity and enforceability of any remaining provisions.
16. Right to Vary Terms & Conditions
16.1 We have the right to revise and amend these terms and conditions from time to time.
16.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we sell you the Products (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
17. Contact Information
17.1 For any questions or concerns regarding these Terms, you can contact us at:
💌 Email: hello@everystate.co
🏢 Address: Everystate, Tintagel House, 92 Albert Embankment, London SE1 7TY